Privacy Policy

Last updated: 25 September 2025

At Connectera.io, powered by Solvarex LLC (registered in the United States, with its administrative office located at 447 Broadway, 2nd Floor Suite #2440, New York, New York 10013, United States), we are committed to safeguarding the privacy of our users and their clients.

This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our services. By using Connectera.io, you agree to the terms of this policy.

Scope of this Privacy Policy

This Privacy Policy applies to information collected through our website, applications, and related services (collectively referred to as the “Service”).
It does not cover information collected through offline interactions or third-party sources.

Information We Collect

We may collect the following personally identifiable information (PII) from users:

Full name
Email address
Telephone number
Address
Credit card or billing details

Additionally, when using our Service we may collect:

Transaction data (from third-party apps such as QuickBooks, Xero, or Clio)
Browser/device information
User-generated content
Information uploaded by users
Third-Party Client Information (about clients/customers invoiced through Connectera.io)

We also use cookies to remember user preferences and provide personalized experiences.

Use of Your Information

We use the information we collect to:

Create and manage user accounts
Process payments and billing
Communicate about products, services, and updates
Enforce our Terms of Service and comply with legal obligations
Improve services and enhance user experience

Non-identifiable information may be used for analytics, security, and performance optimization.

Protecting Your Information

We apply industry-standard security measures to protect PII.
However, no method of online transmission or storage can be guaranteed 100% secure.

Third-party client information handled through Connectera.io is considered confidential and will not be disclosed except as required by law.

Sharing Your Information

Connectera.io does not sell or rent personal information.
Information may be shared with trusted partners for service delivery (under strict confidentiality).
In the event of mergers, acquisitions, or business transfers, customer data may be transferred as part of the business assets.
We may disclose information if legally required or necessary to enforce policies.

Additional Costs & Consumption-Based Services

Some premium features of Connectera.io are billed separately, based on actual consumption. These are optional but may apply depending on how you use the platform.

Examples of usage-based fees (billed to clients):

Outbound calls: $0.0147 per minute
Inbound calls: $0.008925 per minute
SMS (US/Canada): $0.008715 per message
Emails: $0.000709 per email
Dedicated email IP: $88.5/month
Email verification: $0.002625 per check
Premium workflows: $0.0105 per execution
Domain purchase: $10.5 per domain
Address autocomplete (search): $0.003121 per result
Address autocomplete (selection): $0.0055 per selection
Funnel AI: $1.0395 per funnel
Content AI: $0.0945 per 1,000 words | $0.063 per image
AI messages: $0.021 per message
AI voice calls: $0.1365 per minute
External AI models input: $0.63 per 750k words
External AI models output: $2.52 per 750k words
WhatsApp usage: $0.0777 per message
Reviews AI: $0.084 per review response

Resell Add-on Services (fixed monthly or one-time):

WhatsApp add-on: $29.99/month
Prospecting tool: $45/month
Branded mobile client portal app: $79/month
WordPress hosting: $14.99/month
AI Employee: $147/month
SEO by Search Atlas: $97/month
Workflow Pro: $15 / $38 / $75 depending on tier
Ad Manager: $29/month

These costs are only charged if the customer activates/uses the related features.

Data Compromise

If a security breach compromises personal data, we will notify affected users promptly, as required by law.

Your Choices

You may:

Decline to provide some personal data (but certain features may not be available)
Update or correct account details at any time

Children’s Privacy

Connectera.io does not knowingly collect data from individuals under 18. If such data is discovered, it will be deleted immediately.

External Links

Our Service may contain links to third-party websites. Connectera.io is not responsible for their privacy practices. Please review their policies before use.

Notification of Changes

We may update this Privacy Policy from time to time. Updates will be posted on our website and, where appropriate, notified by email.

Governing Law

This Privacy Policy is governed by the laws of Wyoming, USA, with Solvarex LLC’s registered address in Wyoming and an administrative office in New York.